Computer Support for Northumberland
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Customer Service

Customer Service & Computers? An update.

15th September, 2020


Following on from my last blog post, I was called out by a client who said his HP laptop had died, "following a Windows Update". He had been on the phone to HP Support for many hours and they had him run some tests etc, but all they could tell him was that the "BIOS" was OK.


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Great customer service when buying a computer

Customer Service & Computers?

11th September, 2020


A business networking colleague has posted a tale of woe today regarding trying to return a faulty monitor to a large computer retailer. They got the monitor back some weeks ago, but they've kept her money; and they're proving very difficult for her to contact.


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Coffee spilled on laptop

Coffee in your Computer?

10th September, 2020


Last week I was contacted by a visitor to Northumberland with the sorry tale of her dropping a cup of coffee onto her laptop. Oh dear. She had done the right thing of quickly turning the laptop upside down and pulling the power lead out.....


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