Why use Northumberland Computer Support?

What is the one thing you miss most when you leave a well established, reasonable sized organisation to set up on your own? For me it was having the support of an IT team. I went from having these miracle workers on speed dial to suddenly having to work it out on my own. Not a happy place!

As time goes by, you learn bits and bobs and bit by bit you manage to solve the niggling little issues which pop up every now and then. However, then comes the big one. I need to replace my laptop. Who to ask? Who will give me a genuinely independent view as to what model is a decent buy and then who will help me configure the new kit when it arrives?

Michael researched various options for a replacement laptop for my business. His advice was totally independent and he even suggested the best retailers to use. Once the laptop arrived, he configured it and transferred all of the stuff from my old one. He saved me a great deal of time and made the transition between the two machines seamless. For a non-techie he has been a life saver!

So, while it is tempting as a small business owner to try to do everything yourself, there are times when calling in an expert is the right thing to do – it is quicker, more cost effective and most importantly it allows you to get on with your day job!
Alex MacArthur, MacArthur PA Services
Client Testimonials & Reviews 
   Michael from Northumberland Computer Support was very patient explaining all the options I had when looking to purchase a new computer. He took the time to check what my requirements were based on my usage. I would recommend Northumberland Computer Support if your computer is in need of any TLC or you have any other IT issues.
Lara Mellor, Lara Mellor Training
Houston we have a problem! One phone call to Michael at Northumberland Computer Support and he was there within the hour even though it was over the Christmas holidays. Michael takes time to explain the problem in plain English that we can understand and within a couple of hour’s he had my website and emails up and running again. I cannot praise Michael enough and he is very competitively priced, many thanks again Michael!
Ian Bowman, Coquet Pest Control
Northumberland Computer Support are an absolute Godsend. We’ve dealt with Michael for several years now for our Website Design, Domain hosting and IT support. Michael always responds to queries/problems promptly and efficiently and has endless patience when explaining things in a manner that we understand without using mind boggling computer mumbo jumbo. We trust him implicitly and have always enjoyed a first class, reasonably priced service and have no hesitation in recommending them to others.
Pam Bowles, Poppyland Touring Park
Have just had Michael deal with something remotely for me, what an easy process! Talked through what he was doing as he went, made sure I was happy with the security measures and he was finished and done in super quick time! That’s something that I’d have taken ages to think through, and calling in the professionals had the job done in 10 minutes. Highly recommend!
Joanne Rowland, Joanne Rowland Art
 
  Michael took the time to explain how and what he was doing in non jargon terms. Very professional & highly recommend.
Lucienne Gage, Next Chapter Styling
Great, friendly, speedy and knowledgeable IT support at an affordable price for a small business like mine. Will definitely use again and am delighted to recommend.
Lesley Long, Digital Skills Coach
Eat My Logo has been a fast growing business since it started four years ago and IT is critical to what we do. Michael Donkin has provided great expertise and support as we grew from being a single user to a ten computer organisation. Michael has always been honest, straight talking and ethical, and without his support over the last few years growing our business would have been more difficult. I have absolutely no qualms about recommending Michael to any business customer.
Andrew Poar, Managing Director
Eat My Logo Ltd
I have known Michael for 10 years and have always experienced a first class support service for our computer and IT related issues, I would highly recommend him.
Martin Horton, Owner,
Rivington Accountants
Michael has worked as our IT technician for several years. Not only is he knowledgeable but his committed, hard working and friendly personality make him a popular member of our staff, despite only working for one afternoon each week at our primary school. We appreciate the excellent technical support he provides to us and because he is such a well thought of member of our team. I would recommend Michael’s IT services to anyone!
Andrew Wright, Head Teacher,
Moss Side Primary School
Michael is exceptional with the level of support and expertise that he provides to us. As a small UK team we don’t have the need for a full time IT person so employing Michael for monthly check ups and to resolve other issues as required suits us perfectly.
Louise Henderson, Marketing Manager,
Greenfields Sports Surfaces
Michael has given fantastic IT support to my bookshop over many years, protecting me from viruses, hosting my domain (whatever that means) and helping me with any and every problem/emergency.  As someone who knows very little about IT and doesn’t have the time to learn any more, I’ve found his knowledge and help invaluable.  Michael is unflappable, patient, efficient and just really good at what he does.
Diane Gunning, Owner,
Ebb & Flo Bookshop
We have used Michael for IT support for many years.  As a company that relies on its web based systems, we need to have someone looking after us that understands the importance of keeping everything running, everyday of the week.  We also really wanted to deal with someone that didn’t use jargon and kept it simple.  Michael does all of this for us, answering any of our queries in practical terms that relate to our business and systems.  I can highly recommend Michael, he is incredibly efficient and knowledgeable and has been able to understand any issues we have had and fix them.  We have always been happy customers. Thank you Michael.
Angie Webb, Practice Manager,
Your Physiotherapy
 
  We have used Michael for a long time and he has proven to be a very good partner for us. Michael has seen our company grow from a single employee to its current 10 employees and has managed our IT requirements accordingly, from the installation of Servers, PCs, cloud based software and hosting of websites and email addresses. I have had no worries about our IT whatsoever, because Michael is accountable for everything and has proved to be a one-stop shop for all our needs.
Malcolm Brassington, Managing Director,
Hillcroft Northwest Ltd
 
We have dealt with Michael for a number of years and can honestly say that we have never had fewer IT issues since using his services. He has always been easy to reach and quick to respond to any problems we have, as well as quick in resolving any issues we had. It is a pleasure dealing with Michael and I would certainly have no hesitation in recommending his services.
Stephen Groundwater, Director,
Stephen Andrews Accountants