Does your IT Support company do too much for you?
Posted on: 24th October, 2018
I’ve been talking to a couple of potential new clients about their existing computer systems, and about their current computer support companies. Neither of these clients seems to know what their existing IT Support company does; or exactly what they are being charged for.
The first client has a fairly simple system, of 10 PCs and a Server; but they have told me that they aren’t too sure why the IT guy does so much of whatever he does, and why he tends to spend whole days in their offices when he does visit.
Having looked around the computer set up I have found out that it seems to be configured in an overly complex fashion.
Could it be that it has been set up for the IT Techie’s interest and benefit, and not in the best interests of the client?
The second example is simply an incompetent IT guy, who took a whole day to transfer Sage Line 50 Accounts from 1 PC to another, before announcing that he didn’t understand why it didn’t work on the new PC after all. He still charged for a full day’s work, for failing to complete a job that would take an hour at the most!
Here at Curlew Computers we believe in “Keeping IT Simple”. This is in the interest of the client as a simple system will require less support and will be more quickly fixed when issues do occur.
We can also provide written “Job Cards”, so that clients can see exactly what we’ve spent our time doing.
Don’t be fooled into thinking IT Support has to be difficult or long-winded. The simpler your systems, the less support you need.
Call: 01670 432 324 or 0759 666 4626
Keeping IT Simple!
Curlew Computers – based between Alnwick and Morpeth – offer computer support services to businesses, schools, charities and home users throughout Northumberland.
Computer Support Contracts; Secure Online Data Backup; Domain Name Hosting; Office 365 Solutions.
© Michael Donkin 2018