Computer Support for Northumberland
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Customer Service

Customer Service & Computers? An update.

15th September, 2020


Following on from my last blog post, I was called out by a client who said his HP laptop had died, "following a Windows Update". He had been on the phone to HP Support for many hours and they had him run some tests etc, but all they could tell him was that the "BIOS" was OK.


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Great customer service when buying a computer

Customer Service & Computers?

11th September, 2020


A business networking colleague has posted a tale of woe today regarding trying to return a faulty monitor to a large computer retailer. They got the monitor back some weeks ago, but they've kept her money; and they're proving very difficult for her to contact.


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Coffee spilled on laptop

Coffee in your Computer?

10th September, 2020


Last week I was contacted by a visitor to Northumberland with the sorry tale of her dropping a cup of coffee onto her laptop. Oh dear. She had done the right thing of quickly turning the laptop upside down and pulling the power lead out.....


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Does my slow computer have a virus?

Read All About IT! Sept 2020

9th September, 2020


The past few weeks have been fairly quiet in respect of PC Support, with Covid having such an impact and with some restrictions still in place. Many businesses are wary of "unnecessary" expenditure, of course, and most have sent their staff home, either to work from there or on furlough. But, as we come out of the more restrictive Lock-Down period, are you beginning to consider how to make your computer systems work as efficiently as possible, whether that is at home or in the office?


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Phishing or scam emails

Read All About IT! July 2020

30th June, 2020


"Phishing" emails, which try to persuade you to go to a rogue website and to leave lots of personal details, even your credit card data, have been with us for some time. They are getting more professional looking and can fool many otherwise careful people into going to a website, which looks exactly like the legitimate site that you believe you have been pointed to, but which is run by crooks.


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Cyber Security Hacker

Cyber Security Awareness

9th June, 2020


As so many of us are now working from home, where security protocols may not be so rigidly enforced as in an office, there are many steps that we should be taking to protect ourselves and sensitive data, whether that is personal data or belonging to an employer.


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Working from home - PC security

Home Workers Computer Security – Best Practice

28th May, 2020


We're all used to using a computer for work nowadays, but with the advent of Covid-19 LockDown many of us are now using our own, home computers on behalf of our employer. But, there are downsides to this scenario which the employer would do well to consider and which the home worker would do well to draw attention to.


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2 Factor Authentication

Read All About IT! May-June 2020

26th May, 2020


As we are still in the grip of Covid-19, albeit with a hopeful glimmer of light at the end of the tunnel, the government is urging us to Stay Safe, Stay Alert. During the past few weeks, here at Northumberland Computer Support, we have been mostly operating remotely, supporting clients not only in Northumberland, but across the UK in places such as Bristol, Middlesex and Norfolk. We like to get about, even if it is only virtually!


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Slow broadband speed

Broadband speed issues?

27th April, 2020


Are you struggling with the speed of your broadband during LockDown? So many people are now working from home, the kids are using the internet to do their homework, the TV is streaming endless old episodes of Star Trek, and you're trying to access a Zoom conference call?


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